Payment Terms And Conditions

Payment Terms & Conditions

 

Any person or company who do not have credit facilities are to pay as per the
pro-forma invoice to our bank account. Details of our bank accounts is shown
on the pro-forma invoice.

All the invoices should be settled on or before due date or within the agreed
credit period. If there is any discrepancy on our invoice, it should be brought
forward to our notice immediately upon receipt, no reduction on our invoices
are allowed at any circumstance without prior authorization or credit note.

Gomaldiva Holidays has several payment options for our customers:

 
  1. Online Payment Gateway – Credit Card/ Debit Card – VISA, American
    Express, MasterCard, Maestro Card.
  2. Telegraphic Transfer (T.T.) ie. Swift Transfer – From foreign bank accounts to
    our company account held with Bank of Maldives PLC. Bank account details are provided in the booking Policy.  : https://gomaldivaholidays.com/booking-and-cancellation-policy/

3.Bank-to-Bank Wire Transfer – For customers with Maldivian Bank Accounts.

4.POS terminal – For customers wishing to pay in person at our office by Credit
Card or Debit Card

Once you have made the payment, our Reservations Team will send you a
confirmation receipt after reviewing your payment.

Please note, bookings are confirmed only upon submission of payment. If your
credit card payment is not processed for any reason, we will notify you within
24 hours. If there is a Fare change while processing your transaction, you will
be notified and you have the right to decline this transaction and you will not
be charged.

Please note, all hotel, holiday package, cruise and tour/activity bookings are
only confirmed upon delivery of complete confirmation details to the email you
provided with your reservation.

In order to provide you further safety, when certain transactions are
determined to be high risk by our systems, we will not process such
transactions unless our credit card verification team has determined that it’s
safe to process them. In order to establish validity of such transactions, we
may contact you or your bank.

PAYMENT GATEWAY

 

All payments for Gomaldiva Holiday’s online services will be made through an
electronic and automated collection and remittance service (the “Payment
Gateway”) hosted on the site through payment gateway service providers (the
“Bank of Maldives”).

The Payment Gateway service is provided to you in order to facilitate your
purchase of Gomaldiva Holiday’s online services. Gomaldiva Holidays makes
no representation of any kind, express or implied, as to the operation of the
Payment Gateway. You expressly agree that your use of the Payment
Gateway is entirely at your own risk.

Gomaldiva Holidays does not collect and store any payment and other details
provided by you for transacting through the Payment Gateway.

ONLINE PAYMENT ACCEPTANCE POLICY


Gomaldiva Holidays servers use Secure Sockets Layer (SSL), an encryption
technology that works with all mainstream browsers such as Chrome,
Microsoft Edge, Mozilla, Safari etc., so that only Gomaldiva Holidays can read
a customer’s personal information. We guarantee that every booking you
make on Gomaldiva Holidays website will be 100% safe. Payments shall be
made through a linked payment gateway and will be processed directly by the
Bank of Maldives Plc. (the “Bank”) using Secure Socket Layer (SSL)
technology. Gomaldiva Holidays will not have access to your credit or debit
card details.

 

CONSENT

You will not be able to use this website if you do not wish to provide personal
information, as we require your personal information to process online
payments you make via this website. By using the website you are giving us
your consent to use your personal information for the purposes stated above. We will do the needful to protect your personal data. Personal data maybe stored in our systems for up to 5 years from the date of purchase  of holiday package and will be erased afterwards or if you may request to do so via e-mail.

CREDIT / DEBIT CARD PAYMENTS TERMS

 
  1. All credit cards must have verifiable billing address.
    2. If your credit card is declined for any reason, we will notify you within 3-4
    working days, simply submitting the credit card does not automatically
    guarantee the booking.
    3. Gomaldiva Holidays bears no responsibility in the event your credit or debit
    card is not approved or charged. There can be many reasons why your credit
    or debit card may not have been approved or charged.
    4. Gomaldiva Holidays uses stringent safety measures for credit card payment
    processing. Fraudulent transactions, if any, are reported to airport security,
    airlines and other federal and state law enforcement.
    5. You agree to be liable for any and all credit card payments and you agree
    not to dispute charges after the purchase has been made and confirmations of
    services have been delivered by email confirmation. You agree to reimburse
    Gomaldiva Holidays in cases of charge back or credit card disputes where you
    have genuinely purchased a service on our website.
    6. Online credit card transactions are authorized at the time a user or anyone
    acting on their behalf accepts these terms and conditions and continues with
    the purchase.
    7. All bookings for resorts, hotels, vacation packages, cruises are not
    guaranteed unless you receive a confirmation number by email upon receiving
    the payment by Gomaldiva Holidays.
    8. In order to provide you further safety, when certain transactions are
    determined to be high risk by our systems, we will not process such
    transactions unless our credit card verification team has determined that it’s
    safe to process them. In order to establish validity of such transactions, we
    may contact you or your bank.

CREDIT CARD DECLINES

 

At the time of processing your transaction if your credit card declines; we will
make all efforts to notify you by way of an email message within 3- 4 business
days. The transaction will not be processed if your credit card has declined.

CANCEL AND REFUND

 

All of our Holiday Packages, Hotels, Resorts, Cruises, Guest Houses and our
service fees are Subject to Booking and Cancellation Policy posted on our website : https://gomaldivaholidays.com/booking-and-cancellation-policy/ 

– If a different Cancel and refund policy applies for certain resorts or guesthouses, guests will be notified before purchase via e-mail the applicable cancellation and refund policy of the relevant resort or guesthouse and a purchase can only be made if the client agrees to the policy.

All cancellations must be done in writing via email, with reason for cancellation, your booking reference and other necessary information to process the cancellation. 

Cancellation may only be processed and refunded accordingly to Policy:

  • If you have applied for a cancellation and refund with us and when the fare
    rules provide for cancellation and refunds
  • If you are not a “no show” (most “no show” bookings are ineligible for any
    waiver from suppliers for refund processing)
  • If we are able to secure waivers from suppliers to process this cancellation
    and refund.

All refund requests are processed in a sequential format. Once you have
provided our Customer Service Agent with your cancellation request, we will
then send you an email notification that your request has been received. This
notification does not automatically qualify you for a refund. This only provides
you with an acknowledgement of your request and provides you with a
tracking number. Upon receipt of your request we will work with the suppliers’
such as hotels and cruises to generate a waiver based on supplier rules and
we will then notify you of the supplier decision. Please note that we are
dependent on the suppliers for receiving the refunds. Once the refund has
been approved by the supplier it may take additional time for this to appear on
your credit card statement. Generally, all suppliers will charge a penalty for
refund.

This entire process may take 60-90 days from receipt of your request to
receiving credit on your statement. Apart from the suppliers, Gomaldiva
Holidays will charge a fee for processing this refund ranging USD 100.00 –
400.00. All refund fees are charged per booking basis. These fees will only be
assessed if a refund has been authorized by the supplier or a waiver has been
received and when the supplier rules permit such refunds. If such refund is not
processed by the supplier, we will refund you our fees that may have been
charged to you for such processing.

 

CURRENCY

 

All prices are displayed in United States Dollars (USD).

Immediate purchase: Your credit card will be charged for the full amount of your Gomaldiva Holidays Vacation Package Invoice at the time of booking.  

-Please note that No portion of the Holiday/Vacation Package is guaranteed (such as price, availability and/or dates of travel) until the full payment of the entire Vacation Package is received.